FAQ
SHIPPING - US ORDERS
In-stock orders will ship within 1 week from the US. Custom and semi-custom canvases will ship via Royal Mail direct from me in London and will have longer processing times, please see the individual product pages for more detail. Shipping for US orders is $10 however if your order also includes custom/semi-custom items shipping from London, there will be an extra $10 shipping charge.
SHIPPING - UK ORDERS
All UK orders will be painted by me and shipped via Royal Mail. Processing time is 3-4 weeks (often much quicker!). UK orders can be shipped either 1st Class Signed for (£5) or Next day by 1pm (£8). For next day orders please email me before placing your order to ensure I can get it painted quickly.
VISITING THE UK
If you are visiting London I am so happy to overnight canvases to your hotel! The perfect stitching souvenir. Please just get in touch ahead of your visit to let me know your order so that I can be sure it is painted and packed to get to you while you are here. Also let me know if you would like these orders kitted out with a needle and wool (at an additional cost).
SOLD OUT CANVASES, RESTOCKS & PREORDERS
If a canvas is listed as sold out please enter your email on the product page to be alerted as soon as it is back in stock, almost always within 12 weeks.
A limited number of canvases are available to pre-order.
If you need a canvas sooner please email me and I will see what I can do to get it into your hands!: info@francesabelstudio.com
CANVASES SOLD AS KITS
I don't currently offer canvases as kits for US orders (aka with needle and fiber) but I can recommend DMC colors for any and all of my canvases, just email me at info@francesabelstudio.com or better yet DM me on Instagram @francesabelstudio. I will recommend DMC wool for 13/14 HPI canvases and DMC wool or perle cotton for 18 HPI canvases.
CUSTOM CANVASES
I started as a designer painting house portraits and they will be back soon! Find more info about my custom and semi-custom canvases here.
PROBLEM WITH AN ORDER?
Email me at info@francesabelstudio.com and we will sort it out.
RETURNS & EXCHANGES
I do not currently accept returns or exchanges.
WHOLESALE ORDERS
I would love to be stocked in your shop! Get in touch via email info@francesabelstudio.com or instagram @francesabelstudio.
A NOTE ABOUT MONITORS AND COLOR VARIATION
Color is absolutely central to my designs and to needlepoint of course. Colors on my canvases will vary from monitor to monitor and to canvases as of course each one is hand painted. I do my very best to ensure colors are consistent but ultimately we aren't robots! Please don't hesitate to get in touch if you have any questions or concerns about this.